Returns

Return, Risk Free policy

RETURN POLICY:

All NON-DEFECTIVE product return requests must be made within 14 days of receival and will be subject to a 15% disposal handling fee. For hygiene and safety reasons we do not refund or exchange if the product has been used.

Exchanges

*No returns or exchanges on accessories, All accessories are a final sale.
*We can only replace items if they are defective or damaged during shipping or a manufacturer’s defect.
*Will not be replaced or exchanged if damage to the product caused by impact or crushing, whether intentional or accidental.
*Twisting or other intentional distortion of the bellows gaiter or vessel
*Using inappropriate levels for force on the product
*Jamming, twisting or otherwise deliberately causing the valve to malfunction
*Using the product to unblock drains

Shipping

*The customer is responsible for the return shipping costs. Shipping costs are non-refundable.
Please make sure to get a tracking number as we are not responsible for lost/delayed shipments.

 

*PLEASE NOTE: All returned items NEED TO BE in a clean hygienic condition, with all of the original packaging.
*PLEASE NOTE: All returns must be accompanied by a HydromaxBathmate.com RA number. To obtain an RA number, please send an e-mail to: cs@hydromaxbathmate.com

Be sure to include the following information:
•    Order Number
•    Copy of Receipt
•    Date of original purchase
•    Reason for request for RA
•    Your e-mail address
•    No returns, refunds or exchanges will be processed without an RA number.

Brand ONE, Inc

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